Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (email, name)
• Make a purchase (processed securely by Creem - we never store payment details)
• Use our API (usage metrics for quota management)
• Contact our support team

2. How We Use Your Information

• To provide and maintain our service
• To process payments through our payment provider (Creem)
• To send service-related communications
• To detect and prevent abuse of our platform
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

• Creem - Our payment processor (transaction data)
• ByteDance Volcano Engine - Our speech recognition provider, which receives audio frames in order to produce transcriptions (see section 4)
• Service providers - Email delivery, hosting infrastructure
• Legal authorities - When required by law

4. Speech Recognition and Audio Data

Underlying model disclosure. Speech recognition on Dictate is performed by the Volcano Engine Doubao streaming speech recognition model (bigmodel), accessed through the Volcano Engine Open Speech Platform. Dictate is an independent relay service; we do not present ourselves as an official product of the model provider.

Audio frames you send through the WebSocket relay are forwarded to Volcano Engine frame-by-frame for recognition and are never stored on Dictate servers: frames are not decoded, not written to disk, and their content is not logged. We record only usage metadata for billing and capacity management — session identifier, duration in milliseconds, frame count, sample rate, the recognition key used, connection status and timestamps. We do not use your audio or transcriptions to train models.

As a result, audio you submit may be processed in servers located outside your own jurisdiction. Our sub-processor list is maintained in our Data Processing Addendum.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove or anonymize your personal data within 30 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Export your data
• Delete your account
• Object to processing

7. Acceptable Use

You may not use Dictate to transcribe or distribute content in any of the six prohibited categories set out in our Acceptable Use Policy, which also governs our child safety (CSAM) zero-tolerance commitment, reporting channels and enforcement process.

8. Contact

For privacy-related inquiries, contact us at support@dictate.top.