Refund Policy

1. Subscription Refunds

Dictate is sold as a recurring monthly or annual subscription. All subscription payments are processed by Creem, our Merchant of Record; Creem charges your payment method and issues any refund back to it, so the refund lands on the card you paid with.

Every subscription includes a 7-day refund guarantee:

• Within 7 days of your first payment: request a full refund of that first payment if the service is not working for you.
• After 7 days: subscriptions are not refundable, but you can cancel at any time — service continues until the end of the period you have already paid for, and you are not charged again.
• Duplicate or incorrect charges: always refunded in full, regardless of the 7-day window.
• Verified service outage: where our service is unavailable for more than 72 consecutive hours, we will refund or extend the affected period at your choice.
• Accounts closed for policy violations: not eligible for refund.

To request a refund, email support@dictate.top from your registered address with your account email. We confirm every refund request within 2 business days.

Refunding a subscription cancels it: the plan stops auto-renewing at the end of the paid period and no further charges are made. You can also cancel without requesting a refund at any time, from your billing settings.

2. Processing Time

Approved refunds are submitted to Creem immediately and appear on your original payment method within 5-10 business days, depending on your bank.

3. Chargebacks

If you believe a charge is wrong, please contact us first — we will investigate and resolve it directly with you. As our Merchant of Record, Creem is the party that appears on your statement; contact support@dictate.top and we will work with Creem on your behalf. A subscription may be suspended while a chargeback is under review.

4. Contact

For refund requests, contact our support team at support@dictate.top.